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Downcity Outfitters is dedicated to making each of our client’s shopping experiences stellar. If you are not completely satisfied with the product you have purchased from Downcity Outfitters for any reason, you may return your items for a prompt exchange or store credit. Returns must be within thirty days of the purchase date, forty days for purchases made through In addition, all items returned to Downcity will need the original receipt and the item returned in the same condition as purchased. Furthermore, products received as gifts will also need a gift receipt as the same guidelines will apply.

All goods bought at discount or sale price are final sale and cannot be returned or exchanged in anyway. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the following address: 999 Main St #712, Pawtucket, RI 02860. We will do everything that we can to make the return process as simple, easy, and accommodating as possible. Thank you for your understanding with this matter and we will do everything that we can to make this process as seamless as passable.


With Care,

Downcity Outfitters